Hey there! Ever had one of those moments where you just wanted to chat with a real person behind a brand? Well, you’ve found the right place. At atrendytrek, we’re not just another faceless e-commerce site—we’re a small team of travel enthusiasts who started this because, honestly, we were tired of gear that didn’t keep up with our adventures.
Fun fact: Our founder, Maria, still replies to most emails herself. She once spent an entire flight from Athens to Tokyo responding to customer messages. (We told her to sleep, but she insisted.) That’s the kind of care you can expect here.
Got a question about that backpack’s waterproof rating? Need help sizing your hiking boots? Or maybe you just want to share your latest trekking story—we’re all ears. Here’s how to reach us:
Prefer typing? Try our live chat during business hours—look for the little icon in the corner. No bots, we promise.
Here’s the thing: we’ve changed product designs based on customer emails. That ultralight tent you love? Yeah, that was Sarah from Norway’s idea after her rainy camping trip. So if you’ve got feedback—good, bad, or "why doesn’t this exist yet?"—hit us up.
P.S. If you’re reaching out about an order, include your order #. It’ll help us pull up details faster (and maybe sneak in a free sticker).
Quick note: We’re a small team, so sometimes replies take a tad longer during peak seasons. But we read every message—even the one about that "weirdly satisfying" zipper sound.
