You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund of the purchase price. Refunds for canceled orders are typically processed within 3-5 business days and will be credited back to your original payment method. Please note that we cannot cancel orders that have already been prepared for shipment or are in transit.
We accept returns of most items within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. You must also provide proof of purchase, such as the original receipt or order confirmation email. Some items, such as personalized or perishable goods, may not be eligible for return unless they arrive damaged or defective. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Once we receive your returned item and verify its condition, we will process your refund. The time it takes for your refund to be processed and credited may vary depending on your payment method and financial institution. Typically, refunds are processed within 7-10 business days after we receive and inspect the returned item. You will receive a notification email once your refund has been processed. The refund will be applied to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement to confirm the refund has not been processed. Some banks or payment processors may require additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists, contact our customer service team with your order details, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: atrendytrek Holdings
Address: 15 Mitropoleos Street, 54624 Thessaloniki, Greece
Phone: +30 23 1856 4972
Email: [email protected]
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (EET). We strive to respond to all inquiries within 24-48 hours during business days.
